Terms of Service, Privacy Notice, and Refund Policy

Effective Date: March 19, 2026 · Last Updated: March 19, 2026

Welcome to FlagstoneCV (“FlagstoneCV,” “we,” “us,” or “our”). These Terms of Service, together with our Privacy Notice and Refund Policy below, govern your access to and use of the FlagstoneCV website, applications, and services (collectively, the “Service”).

By creating an account, accessing, or using the Service, you agree to these terms. If you do not agree, do not use the Service.

1. The Service

FlagstoneCV is an online platform that helps users create, manage, export, and optionally publish resumes, CVs, cover letters, and related professional profile content.

The Service may include features such as:

Account registration and login
Resume and cover letter editing tools
Templates, fonts, and themes
PDF export
Optional public or private publishing
Future premium features

We may update, improve, modify, suspend, or discontinue any part of the Service at any time.

2. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to use the Service. By using the Service, you represent that you meet this requirement and that you are legally able to enter into these terms.

3. Accounts

To use certain parts of the Service, you must create an account. You agree to provide accurate, current, and complete information and to keep it updated.

You are responsible for:

Maintaining the confidentiality of your login credentials
All activity that occurs under your account
Ensuring that your username and profile content do not violate any laws or third party rights

You must notify us promptly through the contact form on the website if you suspect unauthorized access to your account.

We reserve the right to suspend or terminate accounts that are inactive, fraudulent, abusive, or in violation of these terms.

4. Usernames and Public Profiles

You may be allowed to select a username and publish profile content through a public or private URL.

You understand and agree that:

Usernames are assigned on a first-come, first-served basis
We may reject, reclaim, or remove usernames that are offensive, misleading, infringing, impersonating, or otherwise inappropriate
If you choose to publish content publicly, that content may be visible to others and may be indexed by search engines
If you choose a private publishing option, access may still be possible by anyone with the private link
You are solely responsible for deciding what personal information you publish

We are not responsible for any consequences arising from content that you choose to publish.

5. User Content

You retain ownership of the content you submit, upload, create, or publish through the Service, including resumes, cover letters, profile text, images, and related materials (“User Content”).

By using the Service, you grant us a limited, non-exclusive, worldwide license to host, store, process, display, reproduce, and transmit your User Content only as necessary to operate, maintain, improve, and provide the Service.

You represent and warrant that:

You own or have the necessary rights to your User Content
Your User Content does not violate any law, regulation, contract, intellectual property right, privacy right, or other third party right
Your User Content is not false, deceptive, defamatory, abusive, obscene, harmful, or unlawful

We do not claim ownership of your User Content. However, we may remove, restrict, or disable access to any User Content that we believe violates these terms or exposes us or others to risk.

6. Acceptable Use

You agree not to:

Use the Service for unlawful, fraudulent, or deceptive purposes
Upload malware, malicious code, or harmful content
Attempt to gain unauthorized access to the Service, accounts, or systems
Interfere with or disrupt the integrity or performance of the Service
Scrape, crawl, reverse engineer, or exploit the Service except as permitted by law
Use the Service to impersonate another person or entity
Infringe the rights of others
Resell, sublicense, or commercially exploit the Service without our written permission

We may investigate and take action, including suspension or termination, if you violate this section.

7. Templates, Content Suggestions, and Output

The Service may provide templates, formatting options, and content tools to help you prepare professional documents. These features are provided for convenience only.

You are solely responsible for:

Reviewing and verifying all content before use
Ensuring the accuracy of your resumes, CVs, cover letters, and published information
Deciding whether any generated, structured, or formatted content is appropriate for your purposes

We do not guarantee job interviews, employment outcomes, professional results, or the suitability of any template or document.

8. Premium Features and Paid Services

Some features of the Service may be free, while others may require payment. We may offer one-time purchases, limited access periods, paid upgrades, or premium features.

Prices, features, and availability may change at any time.

If you purchase a paid feature:

You agree to pay all applicable fees and taxes
You authorize our payment provider to charge your selected payment method
Access to paid features may begin immediately after successful payment processing
Premium access may be granted for a limited time period as described at purchase

We may use third party payment processors. We do not store full payment card details on our own servers unless explicitly stated otherwise.

9. Refund Policy

All purchases are final.

Because FlagstoneCV is a low-cost digital service and access to premium features may be granted immediately upon payment, we do not offer refunds, returns, credits, or exchanges, except where required by applicable law.

By purchasing any paid feature or service, you acknowledge and agree that:

Your access to digital features may begin immediately
You lose any right to cancel or reverse the purchase once the digital service has been provided or activated, to the extent permitted by law
You are responsible for reviewing product details before making a purchase

If a payment was made in error due to duplicate billing caused solely by a technical fault on our side, we may review the issue and decide, at our sole discretion, whether to issue a correction or credit.

Nothing in this section limits any non-waivable rights you may have under applicable consumer law.

10. Privacy Notice

We collect and use personal information as described in this Privacy Notice.

10.1 Information We Collect

We may collect:

Account information such as name, email address, username, and login identifiers
Profile and document information you create or upload
Publishing preferences and visibility settings
Payment-related information from our payment providers
Technical information such as IP address, browser type, device data, usage logs, and analytics data
Communications you send to us through the website contact form or other support channels we may make available

10.2 How We Use Information

We may use personal information to:

Provide and operate the Service
Authenticate users and secure accounts
Process payments and provide premium access
Store, render, export, and publish your content based on your settings
Respond to inquiries and support requests submitted through the website
Improve performance, reliability, and user experience
Prevent fraud, abuse, and security incidents
Comply with legal obligations
Enforce these terms

10.3 Legal Basis

Where required by applicable law, we process personal information based on one or more of the following:

Performance of a contract
Legitimate interests
Compliance with legal obligations
Your consent, where required

10.4 Sharing of Information

We may share information with:

Hosting, infrastructure, analytics, authentication, and payment providers
Professional advisors and service providers
Authorities or other third parties where required by law or to protect rights, safety, and security
Acquirers or successors in connection with a merger, financing, acquisition, or sale of assets

We do not sell your personal information for money.

10.5 User-Controlled Publishing

If you choose to publish your resume, CV, cover letter, or related profile publicly, that information may become accessible to other users, employers, search engines, and the public. This includes any personal information you include in published content.

You are solely responsible for deciding what to publish.

10.6 Data Retention

We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and protect our business.

We may retain backup copies and certain records for legitimate operational, legal, or security purposes.

10.7 Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

10.8 Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or export certain personal information.

To exercise such rights, please submit a request through the contact form on the website.

10.9 International Data Transfers

Your information may be stored and processed in countries other than your own. By using the Service, you understand that your information may be transferred internationally, subject to applicable safeguards where required.

10.10 Children

The Service is not intended for children under 18, and we do not knowingly collect personal information from children.

11. Intellectual Property

The Service, including its software, design, branding, logos, interface, templates, graphics, text, and underlying technology, is owned by or licensed to us and is protected by applicable intellectual property laws.

Except for your User Content and any limited rights expressly granted in these terms, no rights are granted to you.

You may not copy, modify, distribute, sell, or create derivative works from the Service except as expressly permitted by us in writing.

12. Feedback

If you provide suggestions, ideas, or feedback about the Service, including through the contact form, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, and incorporate that feedback without compensation or restriction.

13. Availability and Service Changes

We do not guarantee that the Service will always be available, uninterrupted, secure, or error-free.

We may:

Change or remove features
Impose usage limits
Perform maintenance
Interrupt access temporarily or permanently

We are not liable for downtime, delays, or loss arising from service interruptions.

14. Termination

You may stop using the Service at any time.

We may suspend, restrict, or terminate your access to the Service, with or without notice, if:

You violate these terms
We suspect fraud, abuse, or security risks
We are required to do so by law
We decide to discontinue the Service

Upon termination, your right to use the Service ends immediately. We may delete or disable access to your content in accordance with our retention practices.

15. Disclaimers

The Service is provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, we disclaim all warranties, express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, or reliability.

We do not warrant that:

The Service will meet your expectations
The Service will be uninterrupted or error-free
Any document, export, or published page will be lossless, perfect, or suitable for any specific legal, hiring, or professional purpose
Employers, recruiters, or third parties will accept or respond to any content created through the Service

16. Limitation of Liability

To the maximum extent permitted by law, FlagstoneCV and its affiliates, officers, directors, employees, contractors, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, data, or opportunities arising out of or related to the Service.

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the Service will not exceed the greater of:

the amount you paid to us in the 12 months before the claim arose
or USD 50

Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.

17. Indemnification

You agree to indemnify, defend, and hold harmless FlagstoneCV and its affiliates, officers, directors, employees, contractors, licensors, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or related to:

Your use of the Service
Your User Content
Your violation of these terms
Your violation of any law or third party rights

18. Governing Law and Disputes

These terms are governed by the laws of the jurisdiction in which FlagstoneCV operates, without regard to conflict of law principles.

Any dispute arising out of or relating to these terms or the Service shall be subject to the exclusive jurisdiction of the courts in that jurisdiction, unless applicable law requires otherwise.

19. Changes to These Terms

We may update these terms from time to time. If we do, we will post the updated version and revise the effective date above.

By continuing to use the Service after the updated terms become effective, you agree to the revised terms.

20. Contact

If you have questions about these Terms, Privacy Notice, or Refund Policy, you may contact us through the contact form available on the website.

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